Restaurant Hospitality

ABOUT THIS COURSE

This online training course teaches you all the skills and knowledge you need to provide exceptional restaurant customer service.
By completing this training, you will have the confidence and expertise needed to provide outstanding service, learning how to cater to the needs of every customer and adapt yourself to every situation.
This course is primarily designed for front of house staff, waiting staff, bar staff and event staff. If you’re a manager or supervisor, this course is also beneficial for you.
You will be able to ensure all staff, including yourself, are consistently providing exceptional customer service.

COURSE BREAKDOWN

Module 1: Introduction
  • What is good hospitality?
  • What skills do I need?
  • Benefits of good hospitality
Module 2: Making an Impression
  • Appearance
  • Body language
  • Personality
  • Attitude
  • Before guests arrive
Module 3: Serving Guests
  • Greeting arrivals
  • Seating guests
  • Taking orders
  • Menus and upselling
  • Delivering orders
  • Clearing the table
  • Payment
  • Handling complaints
Module 4: Know Your Drink
  • Wine
  • Beer
  • Coffee
  • Tea
  • Soft drinks
Module 5: Know Your Food
  • Know your menu
  • Dietary requirements
  • Upselling
Module 6: Laws and Licensing
  • Registration and licences
  • The Licensing Act 2003
  • Asking for ID
  • Other requirements
  • Overdrinking
  • Training
  • $11
    sign up now!
  • Recommended by 95% of Students
  • 24/7 Access
  • 11500 Students Enrolled
  • Instant PDF Certificate

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