Terms of use

Online Courses

All courses are available online. Courses must be paid for in full before the course can be started. All online courses, materials, tasks and certificates are accessed through the consultantlb Virtual Campus. The course must be activated within 12 months of registration on our website. Each course is valid for 60 days from the date of course activation.
Courses must be completed 100% (all pages saved), and a minimum score of 55% per Module is required to complete the course and obtain a certificate. If a Module is failed, there is one free resit per exam task until a 55% score is achieved. After successfully completing the course and passing the exams, students can validate their knowledge with high-quality and affordable accreditation options. The certificates and transcripts they receive are internationally recognized, and can increase the students’ market value, while also visibly acknowledging their achievements.

Subscriptions

• the consultantlb offers three different types of subscription plans that users may elect to purchase:
– a monthly payment plan
– an annual payment plan
– a one-time payment, which grants unlimited access for up to ten years
• All purchases are made in the currency and at a price displayed when you order, including any indirect taxes.
• the consultantlb reserves the right to add or change the types of subscriptions available and to vary the content and types of service it makes available to different categories of subscribers at any time.
• The price to be paid for each subscription service will be made clear on the order page. When you purchase a subscription, you agree to pay the fees stated at the time of your purchase and any processing or associated fees charged by the issuing bank/payment provider. Any increases to subscription costs will be made clear to subscribers well in advance, as well as an opportunity to opt-out of the service if they choose.
• Submitting payment and completing the order forms constitutes a contract for the services stated in the subscription plan and indicates that you know all terms. Once payment is verified and accepted by us, the contract is initiated, and you will be provided with access to your subscription.
• Unless expressly stated in any offer or promotion, your plan is set automatically on auto renewal when a subscription order is placed. The auto-renewal payment option is the default. Users can cancel the subscription if they do not wish to have the payment automatically renewed.
• Unless stated in any offer or promotion, the account owner can cancel a subscription anytime. This can be done by logging into your account and clicking the Cancel My Subscription option in Manage Subscriptions. Cancellation must occur before the next payment is due, or the subscriber will be charged for a subsequent billing period.
• At its discretion, the consultantlb may terminate or suspend access to and/or use of a subscription at any time with or without cause by delivering notice to the account owner. These termination rights are in addition to all other rights and remedies available to the consultantlb under these Terms or by law.

User Responsibility

By purchasing the consultantlb products and agreeing to the consultantlb terms of services, the user agrees to conduct themselves in accordance with all the consultantlb terms, codes of conduct, and ethical practices. These include, and are not limited to, abiding by laws relating to privacy, intellectual property, security, and fraud and respecting codes of conduct prohibiting harassment and discrimination. If a user violates any of these terms, codes, or laws, the consultantlb has the right to immediately terminate their account and suspend access to courses, products and services. Depending on the nature of the violation, the consultantlb may pursue legal action where criminal offences or grave misconduct has occurred.
By becoming customers and users of the consultantlb, individuals agree:
• Not to discriminate, harass, intimidate, or abuse any users or staff members.
• Not to engage in discriminatory behavior related to a person’s age, sex, gender, race, orientation, religion, size, ethnicity, or cultural practices. the consultantlb community is global and diverse. We promote the inclusion of all individuals and strive to make the consultantlb a safe and comfortable place for all to learn, share, and grow.
• Do not post or share obscene, defamatory, profane, pornographic, offensive, or inflammatory content on any of the consultantlb property, including social media pages and emails.
• Not to post copyrighted content that is not owned by the user and that the user does not have permission to post on any of the consultantlb property (including social media pages and emails)
• Not to create multiple accounts for contest entries, to inflate voting, or with the intent to spam.
• Not to advertise products, services, or pages on any of the consultantlb property or solicit the consultantlb users with intent to sell services or products unless consent is requested and approval granted by the consultantlb staff.
• To provide complete and accurate account and payment information when purchasing any of the consultantlb products or services, including courses, subscriptions, supplementary materials, etc. By submitting payment details, the user confirms they have permission to use those details for this purpose. If the consultantlb does not receive payment authorization, or if authorization is cancelled by the payment provider, we have the right to terminate or suspend access to courses, subscriptions, or products immediately. In suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.

Communication

Upon registration with the consultantlb, the user agrees to receive occasional emails from our marketing team. These include, but are not limited to, notifications of sales and promotions, coupons and offers, new courses, products, and features, notices of contests and giveaways, results of contests and giveaways, etc. Users can unsubscribe from marketing emails at any time; this information and corresponding directions are visible in all email communication. Once a user elects to unsubscribe, they will no longer receive marketing emails unless they re-subscribe (following a short period for our system to process the request and update the user preferences). The user may still receive important communication from the consultantlb customer support team.
In addition, the user agrees to receive communication from our customer support team relevant to their account use and overall user experience. These include, but are not limited to, essential updates related to user security, technical glitches, and system functions, responses to user inquiries, reminders of expirations on courses, subscriptions, or other products, notices of holiday hours, and occasional checks to ensure the user is satisfied (can be in the form of an email or survey). Customer support is available via email.

Privacy Policy

Safeguarding users’ privacy and the security of personal information is important to us. Our server is fully secure at all times, and we take all available measures to ensure that confidential information entrusted to us remains private and intact. We will never sell personal information or any information that can be linked to a user, to any third-party marketers or solicitors. All the user information will be used per the consultantlb’s Privacy Policy and comply with the laws of the governing jurisdiction.

User Data

Any information we collect is used to improve the consultantlb services, products, and overall user experience. When users visit and interact with our site, we collect two types of information: personal data and non-personal data. Personal data is typically recorded when users apply for a course or purchase a product. More detailed personal information may be recorded through participation by users in surveys, promotions, offers, queries, requests for information or forums. Non-personal data is information that is not connected with identity and is routinely gathered through the tracking of statistics and analysis of the traffic to our site and the interest shown while visiting our site. We guarantee that we protect all information recorded, either personal or non-personal, using stringent security measures and industry best practices. You agree to use cookies to help manage your preferences by visiting our website with cookies enabled.

Financial Security

We recognize the importance of your security when using our site for commercial transactions. When a payment is made to us, every step is taken to protect the information provided, including card/bank details and personal contact information. The consultantlb does not collect or store any payment details, i.e. credit or debit card details. All payment transactions are securely done through Paypal, our payment gateways. We continually review and update our payment systems to ensure security technology is up to date.
Contact us if you would like additional information about theconsultantlb.com’s privacy or security policies.

Refund Policy

• We understand that sometimes a course, service, or product may not meet your expectations. Therefore, we offer refunds within 14 days of purchase, subject to the following conditions:
1- If you have not started the course, you are entitled to a cash refund within the 14-day period.
2- If you have started the course, did not complete it, or are not satisfied, we will issue a refund in the form of a gift card within the 14-day period.
• If you complete the course or the 14-day period has elapsed, we are unable to issue a refund.
• If a course, product, or service was purchased or part-purchased through a third party or using a voucher issued by a third party, you must contact the issuer directly to enquire about their refund policy.
• Monthly subscriptions are non-refundable. This is because when you purchase a subscription to the Site and Services, you are purchasing an ongoing rolling subscription with periodic billing of the subscription fees. Each time you pay the subscription fees, you agree to roll over your existing subscription into the next billing period. You can stop making payments for your subscription at any time, but you will not receive a refund for any subscription fees already paid.
• Annual or lifetime subscription plans are limited to a seven-day refund period from the day of purchase. After these seven days, we are unable to refund your charge. However, you are still able to cancel your subscription auto-renewal. If you are on a yearly plan, you will continue to have benefits until your expiration date.
• Due to their instantaneous nature, these products are non-refundable: Proof of Completion Letter, Proof of Enrollment Letter, Certificate of Achievement, Result Breakdown Transcript, eBooks, Toolkits, lesson plans, and activities.
• Documents issued in PDF format by the organizations that accredit our courses are non-refundable.

Customer Service:

Contact us here.
We endeavor to respond to you within 24 hrs (Monday to Friday).